Commonwealth Bank Shuts Down Graceville Branch Amid Local Concerns

Commonwealth Bank Graceville

The decision made by the Commonwealth Bank to close its Graceville branch will have a significant impact on numerous clients, particularly the elderly in the inner-west suburb.

The Graceville branch will serve its last customers on the 5th of July 2024, signalling the end of an era for many loyal patrons. 

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Following the closure, the bank plans to relocate staff to adjacent branches, ensuring they have roles comparable to their current positions.

The community’s response to the closure has been a mixture of disappointment and resignation. Some residents reminisced about similar past incidents, like the removal of the Corinda ATM during the pandemic, indicating a trend of reducing banking facilities in the area. 

The consensus underscores a critical need for accessible banking services, especially for those who rely on traditional banking methods and are less comfortable with technology.

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Although the physical branch is closing, Commonwealth Bank stresses that customers can still conduct 98% of typical cash transactions at the Bank@Post facility located 700 meters away at the Graceville East LPO. 

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Photo Credit: Wikimedia Commons

Furthermore, the bank reassured customers of its commitment to maintaining a robust regional branch network, inviting them to visit nearby branches in Indooroopilly Shopping Centre, Kenmore, Mount Ommaney, and Moorooka.

Trudy McConnell, the Brisbane West area manager for Commonwealth Bank, highlighted the enhanced services offered at these neighbouring branches. These facilities boast a broader range of services, including home lending specialists and business bankers, equipped with advanced self-service technology. 

Ms McConnell stressed the bank’s dedication to accommodating the needs of its customers from Graceville and surrounding areas.

Published 30-May-2024